Refund Policy
Last updated: 2026-07-20
Subscription Cancellation
Monthly and annual subscriptions can be canceled before the next renewal through the “Manage subscription” link in the Paddle confirmation email or the Paddle buyer portal. After cancellation, paid features normally remain available until the end of the current billing period.
Refund Requests
Paddle.com is the Merchant of Record for online orders and reviews refund requests under the Paddle Refund Policy and applicable law. Refund eligibility may include statutory withdrawal rights, duplicate or erroneous charges, material product defects, or discretionary cases accepted by Paddle. Mandatory consumer rights are not limited by this policy.
Product Issues
For licence activation failures or persistent technical defects, contact CYG at biz.cyg@gmail.com with the purchase email, order or receipt number, licence ID if available, and a description of the issue. CYG will provide product support, but payment cancellation and refunds are completed by Paddle.
How to Cancel or Request a Refund
Use the “View receipt” or “Manage subscription” link in the Paddle confirmation email, or visit paddle.net. Approved refunds are returned through Paddle to the original payment method where possible; posting time depends on the payment method and financial institution.
Business and Complaint Contact
Company: CY GLOBAL (CYG)
Support manager: Changyoung Cheon
Phone: 010-8040-2629
Email: biz.cyg@gmail.com